+46 (0)10 330 30 44 
info@swedenlongstay.se 
HQ Office: Kungsgatan 32, 111 35 Stockholm 
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1.Definition
-Supplier - Stay Smart AB, 559337-Box 3395, 10367 Stockholm or any of its subsidiaries.
-Booking - A completed booking of one or several specific accommodations.
-Customer - A company or other legal entity that makes a booking or purchases a product or service from the Supplier.
-Guest - Any person who uses the Supplier's accommodation. A person can be both a guest and a customer.
-Accommodation - Any property that is rented out by the supplier.
-Service - Any service that the supplier offers a customer and which is not the accommodation itself (e.g., extra cleaning, parking, etc.)
-Product - Any product that the supplier offers a customer (e.g., food and drink)
-House Rules - Rules that guests must follow. Some house rules are general and apply in all accommodations, and others are specific for each accommodation.
2. Introduction
These terms are applicable when a customer rents accommodation from the supplier. These terms are part of the agreement between the Supplier and its Customer(s). The Customer is responsible for reviewing all aspects of the contract, including these terms. When the customer confirms their booking of accommodation and/or ordering of a product or service from the supplier, the customer also accepts these terms. The Supplier has the right to consider it a breach of contract if a customer acts in violation of the agreement, these terms, or house rules that are specific to the accommodation the customer rents from the supplier.
3. Bookings
3.1. Customers can make a booking with the Supplier by (1) approving and signing the order from the supplier via email sent out, (2) making the booking themselves via the Supplier's online booking platform or (3) making the booking themselves via a booking agent or online travel agency (e.g., Booking.com and Airbnb).
3.2. Booking Confirmation - The booking is confirmed when the Supplier has signed the sent .out order or sent a booking confirmation to the email address the Customer has provided.
3.3. The booking is completed when the Customer has paid the entire outstanding amount for the booking to the Supplier. The Supplier may deny the customer access to the accommodation until the customer has paid the entire outstanding amount for the booking to the supplier. The Customer has no claim against the Supplier if the Customer has an outstanding balance to the Supplier.
3.4. If a customer has made a booking that is longer than four (4) months and has the same guest (staff, person(s)), or intends to have the same guest, living in the same unit (room or apartment) for more than four (4) months, the customer must inform the supplier of this in writing to info@swedenlongsttay.se
3.5. If a customer has a booking through a monthly rental agreement that lasts longer than four (4) months and has the same guest (staff, person(s)), or intends to have the same staff, living in the same unit (room or apartment) for more than four (4) months, they must inform the supplier of this in writing to sales@swedenlongstay.se
4. Payment Terms
A rent period is always calculated based on the number of days in a month. The rental cost for one day is indicated in the order confirmation to the customer. The Supplier offers various payment terms depending on the customer and how the booking is made. The Supplier will clarify the payment terms for each specific booking before the booking is made. The customer must always pay the full outstanding amount for all bookings to the Supplier before the Supplier grants the customer access to the accommodation. The rent must always be paid in advance according to the terms on the issued invoice.
4.1. Booking via a salesperson. The Supplier’s salesperson may offer payment by invoice, credit card, and debit card. If payment is made by invoice, the payment terms are stated on the invoice. If payment is made by credit or debit card, the payment is due immediately.
4.2. Booking via an online booking platform. The Supplier's online booking platform only accepts payment by credit or debit card. If the booking is made through the booking platform, the payment is due immediately.
4.3. Booking via an online travel agency or agent. Online travel agencies or agents set their own payment terms. Some of them offer the customer the option to pay at the accommodation, i.e., on-site. If the Customer chooses this option, the Supplier offers payment by credit card or debit card on the day of check-in.
4.4. Invoicing without VAT with the guest's reference to exemption from tax liability. If the guest refers to an exemption from tax liability under chapter 3 of the VAT Act, Stay Smart AB reserves the right to retroactively charge VAT in the event that the Swedish Tax Agency does not grant an exemption from tax liability.
If the customer has not paid the invoice within the due date, Stay Smart AB has the right to cancel the booking or the rental contract for the accommodation and use the deposit to cover unpaid rental or cancellation fees. Stay Smart AB also reserves the right to charge a one-time fee of 450 SEK if the rent is not paid before the due date. After the due date, Stay Smart AB also reserves the right to charge 12% annual interest on all overdue claims, including claims for damaged property, until the claim is settled.
4.5. Rent includes: Water, electricity (excessive, unreasonably high, or unauthorized use of electricity will be charged to the Customer), heating, TV (if installed), internet (Wi-Fi), waste disposal, furniture, and equipment in the accommodation.
5. Security Deposit
The Supplier is entitled to take out a security deposit on all bookings. If the Supplier takes a security deposit on a booking, the amount of the security deposit will be stated in the order or booking confirmation. The security deposit will be refunded to the Customer when the Customer has moved out of the accommodation and the accommodation has been approved upon inspection by the Supplier. The Supplier's costs for remedying damages caused by the customer or the customer's guest(s) intentionally or through negligence will be deducted from the deposit. This does not prevent the supplier from demanding additional compensation from the customer to cover damages caused by the customer or the customer's guest(s) through intent or negligence. The Supplier has the right to regulate unpaid rental costs and cancellation fees by using the deposit.
6. Cancellation
Cancellations must be made in writing, via email to info@swedenlongstay.se. A cancellation request made via voicemail, social media, or any other channel that is not listed as an approved channel will not be accepted. The Supplier reserves the right to charge a cancellation fee if the cancellation is made at short notice. The size of the cancellation fee depends on the booking. To cancel without a fee, the cancellation must be made by the customer and confirmed by the supplier no later than: 2 days (48 hours) before if the booking length is 1-6 nights, 7 days before if the booking is 1-3 weeks, 30 days before if the booking is 1 month or longer. If cancellations are not made according to the above, the customer must pay for the entire booking.
7. Termination of Rental Agreement
If the tenant or contract has a monthly rental agreement or monthly payments that have been ongoing for more than a month (30 days), the notice period is always at least one (1) calendar month. If the parties agree on other terms, they must always be in writing. The tenant or the company that wishes to terminate a rental agreement must do so in writing, via email to info@swedenlongstay. A request for termination made via voicemail, social media, or any other channel not listed as an approved channel will not be accepted. If you are a private individual and rent the property directly on a rental agreement, the notice period is three (3) months according to Swedish law. If you are a private individual and rent the property directly on a rental agreement, you are the right person to make the termination. However, if it concerns a company's rental agreement, meaning that your employer rents the property, the notification of termination must come from an authorized person at the company.
8. Move-In
The Supplier is responsible for ensuring the accommodation is clean and tidy before the customer moves in. By signing the order confirmation, the customer agrees to instruct the people who will live in the accommodation on the internal rules of conduct and to ensure that the customer's staff understands and follows these rules (see house rules below). The customer is obliged to inform the supplier of any changes in the number of people staying in the accommodation. The supplier has the right to limit the number of people staying in the accommodations.
Before moving into the accommodation, you as a customer will receive an email confirmation regarding how the Customer will gain access to the property. Any key handovers should be performed, and complete details about the number of keys, any access cards, and pictures of the keys and parking permits should be provided. At the time of moving out, the customer must return all keys, access cards, and parking permits. Information on how the key handover should be performed in connection with moving out will be sent by mail. If the correct number of keys, access cards, and parking permits is returned, the customer will receive a composite picture of this as confirmation of the correct return. If keys, access cards, or parking permits are missing, the customer will be invoiced as follows; lost apartment key – 2500 SEK plus VAT, lost property key – 950 SEK plus VAT, lost digital keys/access cards - 1000 SEK plus VAT, lost laundry cylinder- 1000 SEK plus VAT, lost parking permit – 500 SEK plus VAT. The customer is obliged to follow these rules regarding keys/cards/tokens: Always keep keys/cards/tokens in a safe place Never lend keys/cards/tokens to
unauthorized persons Do not make copies of keys/cards/tokens Do not mark keys/cards/tokens so that unauthorized people can identify and link the information to the current address and associated lock Never mark, write on, or engrave anything on keys/cards/tokens Always report immediately to the supplier if you lose keys/cards/tokens. The customer must always return keys/cards/tokens when the supplier requests it.
8. Moving Out / Normal Wear and Tear
Moving Out Upon moving out, a mandatory cleaning fee applies unless another agreement exists. The cleaning fee is stated in the booking, order, or booking confirmation. The cleaning fee is based on the size of the accommodation and the number of people who have lived in the property.
All keys and access cards must be returned to the supplier on the day of departure. If they are not returned on the departure day, the customer will be charged for a lock change, lost laundry cylinder/token, or lost parking permit. When the customer has moved out, an inspection will be carried out of the accommodation within 7 days. The customer is welcome and encouraged to be present at the inspection. If no violations have been committed by the customer; the customer's staff or visitors staying in the accommodation, the supplier will transfer the entire deposit back to the customer within 14 days. If any violations or damages have occurred, the supplier will inform the customer about these and issue an invoice to cover the losses. This will then be sent to the customer. In the case of damages or violations, an hourly rate of 450 SEK + 25% VAT for administrative work will be added. If the deposit has insufficient funds, the customer is obligated to pay an additional invoice within 10 days of receiving the invoice.
Normal Wear and Tear The supplier accepts normal wear and tear on the accommodation and its furnishings. This means that the customer is responsible for all damages that occur due to intent or negligence and are more than what can be considered normal. This applies to damages caused by the Customer, the tenants, or the guests, or if the accommodation has been left unlocked and a burglary or other intrusion has occurred. The supplier has the right to repair damages that occur in this way at the customer's expense. The customer is also responsible for any income losses that occur due to the accommodation not being rentable during the repair period.
9. Third-Party Claims
If the customer breaches their contract, these terms and conditions, or house rules that are specific to the accommodation in such a way that the supplier becomes liable to a third party, for example, a landlord, the customer becomes responsible to the supplier for the same claims that the third party has against the supplier.
10. Access and Inspection
The supplier has the right to inspect the accommodation at any time. The customer must grant the Supplier access to the Accommodation for inspection and repairs
11. The Suppliers obligations and responsibilities
When a booking or purchase is confirmed and paid for by the Customer, the Supplier undertakes the following: That the Customer has access to the Accommodation during the entire Booking period. That the Accommodation is set up as specified in the booking confirmation. That the Accommodation is serviced and maintain to the standard set up in the booking confirmation.
12. House Rules
The Customer agrees to follow all House Rules associated with their Accommodation. These are general House Rules that apply to all of the Suppliers Accommodations: The Customer is not allow to register the Accommodation as their permanent address – the Accommodation is for temporary use only The Customer is not allowed to give people access to the Accommodation, that are not listed as guest with the Supplier – the Accommodation is only for people that are registered as Guests with the Supplier. The Customer is not allowed to make available or transfer the Accommodation to another legal entity The Customer is not allowed to exceed the number of Guests permitted by the Supplier in the Accommodation – the number of Guests are specified on the reservation confirmation for the booking. The Customer is required to keep the Accommodation clean and report any malfunctions to the Supplier as soon as they arise. The Customer is not allowed to handle the Accommodation with neglect, normal wear and tear is allowed – the Supplier will charge the Customer for Page 1 of 1 any wear and tear that is considered more than normal. The Customer is not allowed to change furniture, install equipment, change locks or in any other way make alterations to the Accommodation. The Customer is responsible for ensuring that no one smokes in or near an opening of the Accommodation – smoking is only allowed in designated smoking areas. The Supplier will charge the Customer a fee of 10 000 SEK for each time smoking has occurred. The Customer can only use assigned parking spaces or public parking spaces. The Customer is responsible for any parking fees or fines that might arise from not using assigned parking spaces. The Customer is not allowed to bring animals into the Accommodation. The Customer is required to show consideration for neighbors living around the Accommodation and to keep the noise level down between 21.00 and 07.00 on all days of the week. The Customer is not allowed to run a business in the Accommodation or in the Accommodation's grounds/garden areas, nor to engage in activities contrary to Swedish law. The Customer is required to follow check out procedures that are specific to their Accommodation and to return all access keys to the Supplier. The Customer is required to follow all House Rules that are specific to their Accommodation. A non-exhaustive list of examples of house rules that are specific to each Accommodation are: (1) how to handle household trash, (2) where and how to park vehicles and (3) how to handle access keys. The Customer is informed about House Rules that are specific to each Accommodation when they make their booking and/or when they receive their check-in information and/or in the Accommodation itself.
13. Failure to pay on time
A failure from the Customer to pay an invoice on time gives the Supplier the option to terminate the Booking immediately and vacate the Customer and Guests from the Accommodation. This does not free the Customer from any obligations it has towards the Supplier in terms of outstanding payments and eventual damages.
14. Relocation
In the event of a substantial problem with the Accommodation, which makes it unsuitable for the Customer, the Supplier reserves the right to offer the Customer alternative Accommodation with conditions that are similar to what was specified in the Booking confirmation. The Supplier therefore owns the right, at any time, before moving in or during the booking period, to transfer the Customer to an equivalent Accommodation. If the transfer involves a substantial deterioration for the Customer, both parties have the right to cancel the Booking. The Supplier will not assume responsibility for any additional costs incurred by the Customer, for example the costs associated with a transfer or cancellation of the agreement.
15. Force Majeure
Supplier shall not be held responsible for damage or problems caused by any legislative or regulatory event, government action, crises, strike, blockade, boycott, lockout, natural disasters, war, or any other similar event that is outside Supplier' control. Even in other cases, Supplier cannot be held responsible, if Supplier has been normally diligent in connection with the events.
16. Conflict resolution
Disputes in connection with this agreement shall be resolved in accordance with Swedish law at a Swedish court.